Is support really available 24 hours a day?

Yes, 24 Hibajee's live chat support is available at all times, day and night. Whether it's 2 AM or 5 in the morning, there's always an agent ready to help.

Is support available in Bengali?

Absolutely. All 24 Hibajee support channels are available in Bangla. Our agents are based in Bangladesh, so they'll fully understand your concerns.

Where Can I Escalate If My Issue Isn't Resolved?

Start by reaching out on live chat. If the issue isn't resolved there, follow up via email with full details. For complex matters, you also have the option to escalate to a senior manager.

My withdrawal is stuck — how long will it take to resolve?

Standard withdrawals are processed within 15–30 minutes. Delays may occur if KYC verification is incomplete. Contact live chat with your transaction ID for a faster resolution.

What should I do if my account gets suspended?

Email us at support@24hibajee.bet with your registered mobile number and a description of your issue. Our account team will respond within 24 hours.

Are the Help Center guides updated regularly?

Yes, 24 Hibajee updates its guides whenever new features are added or policies change. Check back on this page regularly for the latest information.

24 hibajee Help Center | Get Fast Answers and Support

What do you need help with?

Choose a category to find the information you need, quickly and easily.

Account & Registration

18 Guides

Deposits & Withdrawals

22 Guides

Betting Rules & Markets

31 Guides

Bonuses & Promotions

15 Guides

Mobile App

12 Guides

Security & Privacy

10 Guides

Live Betting

14 Guides

Technical Issues

9 Guides

Account Guides

1

How to Create a New Account

Signing up with 24 Hibajee takes just 3 steps. All you need is your mobile number, a password, and age confirmation.

2

What to Do If You've Forgotten Your Password

Click the "Forgot Password" link on the login page. An OTP will be sent to your registered mobile number — use it to set a new password.

3

Why and How to Complete KYC Verification

Upload a photo of your National ID for verification. This is typically reviewed within 1–2 business days.

4

Enable Two-Factor Authentication

Enable 2FA from Settings > Security. This significantly improves the security of your account.

5

Multiple Accounts Are Prohibited

Under 24 Hibajee's policy, each person is allowed only one account. If multiple accounts are detected, all of them will be closed.

Payment Guides

1

Deposit with Mobile Pay

Go to Cashier > Deposit > Mobile Pay. Enter the amount and your Mobile Pay PIN — funds will be credited to your account within 30 seconds.

2

How to Deposit Using Nagad

Just as easy as Mobile Pay. Go to Cashier > Deposit > Nagad and follow the on-screen instructions.

3

How Long Do Withdrawals Take?

15–30 minutes for standard members, and even faster for VIP members. Withdrawals are processed around the clock, 24 hours a day.

4

What to Do If Your Deposit Hasn't Arrived

Contact live chat with your transaction ID. Most cases are resolved within 10 minutes.

5

Minimum & Maximum Limits

Minimum deposit is ৳200 and minimum withdrawal is ৳500. Maximum limits vary depending on your account level.

Learn More About the Help Center

Running into issues while betting online is completely normal. Maybe a payment got held up, a betting rule isn't clear, or the app suddenly stops working. 24 Hibajee doesn't leave you to figure it out alone. The Help Center exists for exactly this reason — so you can get the right support whenever you need it.

Many betting platforms offer support in English only — which is a real barrier for everyday users in Bangladesh. 24 Hibajee takes this seriously. Whether it's live chat or email, you can communicate entirely in Bengali. The support team understands the local context, so it's easier to explain your issue and get a faster resolution.

How the Support Team Works

24 Hibajee's support team operates across three tiers. The first tier consists of live chat agents who handle general queries and minor issues. The second tier is the technical team, who deal with complex app or payment-related problems. The third tier is the senior compliance and account team, who handle account verification and special cases.

Most issues are resolved at the first point of contact. On live chat, an agent typically responds within two minutes. For email, expect a detailed reply within 6 to 12 hours.

Things to Keep in Mind When Seeking Support

Having a few details on hand before contacting support will help resolve your issue faster. These include your registered mobile number, transaction ID (for payment-related issues), bet ID (for betting-related issues), and a screenshot of the problem. Providing these upfront helps the agent understand your situation quickly and offer the right solution.

Quick Fixes for Common Issues

Some issues can be resolved on your own. If the app is running slow, clear the cache or restart it. If you can't log in, your session may have timed out — just try again. If a deposit hasn't arrived, it's usually a network delay — wait 5 minutes. If the problem persists, reach out via live chat.

24 Hibajee's FAQ section covers answers to over 50 common questions. It's worth checking before jumping into live chat — you might find the solution yourself.

Dedicated Support for VIP Members

24 Hibajee's Gold, Platinum, and Diamond members get a dedicated account manager. Your manager will reach out to you directly, flag potential issues before they arise, and keep you informed about exclusive offers. Response times for VIP support are significantly faster than standard support.

The 24 Hibajee Help Center is built with users in mind. Whatever the issue, there's no need to worry — ask in the right place and you'll get the answer you need.

24 Hibajee Help Center — Find answers to any question and solutions to any issue, all in one place

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